OSAM is live · 50 calls handled · 23 appointments booked · avg response 1.2s
Revenue influenced
$0
8.0%Appointments booked
0
8.0%Calls handled
0
8.0%After-hours captured
0%
18.0%Calls & bookings
What OSAM handled
46calls
- Takata airbag recall inquiry1533%
- 60k-mile service appointment920%
- After-hours check-engine light920%
- Trade-in value and upgrade interest817%
- Repeat repair complaint511%
Live activity
- OSAM answered an after-hours call from Tyler Martinez6m ago
- OSAM screened a spam call5m ago
- OSAM followed up with Fatima Jackson via SMS3m ago
- OSAM booked a service appointment for Emily Hernandez2m ago
Today's touchpoints
- Due today
Call back Maria Garcia about Takata recall scheduling
in 2h
- Overdue
Retry no-answer — David Johnson, 60k service quote
5h ago
- Due today
Follow up on CR-V trade-in appraisal
in 4h
- Overdue
Retry no-answer — fuel pump recall reminder
1d ago
- Due today
Call back about loaner availability Thursday
in 60m
- Overdue
Follow up: AC compressor warranty re-inspection
3h ago